FAQ - Need Help? | Lindy PARIS is here for you

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  • FAQ - Need Help? | Lindy PARIS is here for you

Orders

Placing an order with us is easy and enjoyable. Choose the items you love, add them to your cart, and follow the instructions to complete your purchase. We look forward to serving you!

Yes, of course! You can modify or cancel your order before it is shipped. Contact us quickly at contact@lindyparis.com or call us at +33 6 21 80 73 39, and we will be happy to help you.

To check the status of your order, log in to your account on our website. If you don't have an account, don't worry! Just use the tracking link sent by email or SMS.

Order Tracking

You can track your order directly from your account on our website or by using the tracking link we sent you via email and SMS. We want you to be informed every step of the way!

You will have access to the current status of your order, the estimated delivery date, the history of your package's movements, and any other information available on the carrier's website.

Tracking information is updated whenever there is news regarding your delivery.

→ Colissimo
→ Chronopost
→ Mondial Relay
→ Yalidine (Algérie)

→ Livraison standard (2 à 3 jours ouvrés)
→ Livraison express (1 à 2 jours ouvrés)
→ Livraison le lendemain avant 13h (commande avant 12h)
→ Point relais (jusqu’à 5 jours)
→ Algérie : livraison standard à domicile (délais variables selon la ville)

→ Actuellement en France métropolitaine et en Algérie. Pour toute autre destination, contactez-nous directement.

Payment

We accept payments by credit card (Visa, MasterCard, American Express) and PayPal. Choose the option that suits you best.

Absolutely! All transactions are secured by industry-leading security protocols to protect your personal and payment information.

Returns and Refunds

You may return unused items in their original packaging within 30 days of receiving your order. We want you to be completely satisfied with your purchase.

Customers with an account can initiate a return directly from their account. A return label will be generated automatically. Returns are free and easy.

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment.

Support and Contact

We are always here to help you! For any questions or assistance, you can contact us via:

  • Email: contact@lindyparis.com
  • Phone: +33 6 21 80 73 39
  • Live Chat: Available on our website

Assistance et Contact

→ Email : contact@10eme-paris.com
→ Téléphone : +33 6 11 61 11 41
→ Chat en direct : disponible en bas de chaque page du site

→ Du lundi au vendredi, de 9h à 17h (heure de Paris).

→ Oui, il est accessible sur toutes les pages du site.

Problèmes de livraison

→ Contactez-nous immédiatement. Nous ferons le nécessaire pour résoudre le problème dans les meilleurs délais.